Floor Sanding & Polishing London –  Terms and Conditions


Terms and Conditions


1. Acceptance of Terms

These Standard Terms and Conditions (“Terms”) govern the contractual relationship between Floor Sanding and Polishing ltd, hereafter referred to as “we,” “our,” or “us,” and the customer, hereafter referred to as “you” or “your,” in connection with the floor sanding and polishing services provided by us. By engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.


2. Services Offered

We provide floor sanding and polishing services, including but not limited to sanding, refinishing, staining, and coating of hardwood, tile, or other flooring types as specified in the service agreement. The scope of work, pricing, and any additional terms will be detailed in a separate service agreement or proposal.


3. Quotations and Pricing

a. We will provide you with a detailed quotation for the proposed services, including a breakdown of costs, materials, and labor charges. Quotations are valid for a specified period and are subject to change if the scope of work or project requirements change.

b. Additional costs may be incurred for services not initially included in the quotation. Any changes to the scope of work will be documented and agreed upon in writing before implementation.


4. Payment Terms

a. Payment terms and schedules will be outlined in the service agreement or quotation. Payment is required in no more that 10 days after completing the works, with an initial deposit required before work commences.

b. Late payments may be subject to interest charges as specified in the service agreement or as allowed by applicable laws.


5. Cancellations and Rescheduling

a. You may cancel or reschedule services as long as you provide reasonable notice to us (at least 72 hours before the service is reasonable notice). Any costs incurred due to cancellations or rescheduling may be your responsibility.

b. We reserve the right to cancel or reschedule services due to unforeseen circumstances, such as weather conditions (when the works are done outside) or equipment failure. We will make reasonable efforts to notify you of any such changes.


6. Access and Preparation

a. You are responsible for ensuring that the work area is clear of any obstacles and that we have safe and unobstructed access to the flooring to be serviced.

b. It is your responsibility to remove or protect any personal belongings, furniture, or fixtures from the work area. We are not liable for any damage to items left in the work area.


7. Workmanship and Warranty

a. We warrant that our services will be performed in a professional and workmanlike manner. Any defects or issues with our work must be reported on the day of completion the works.

b. Our service does not cover damage caused by misuse, neglect, or changes to the flooring after our services are complete.


8. Liability and Insurance

a. We carry liability insurance to cover damages caused by our negligence. However, we are not liable for damages that are beyond our control or that result from pre-existing conditions in the flooring.

b. You are responsible for ensuring that your property insurance adequately covers the services provided by us.


9. Termination

Either party may terminate the service agreement in writing if the other party breaches a material term of these Terms or the service agreement. Termination does not relieve you of your obligation to pay for services rendered. Please note that if the service is cancelled by “you” in less than 72 hours, “we” have the right the keep the deposit payment due to loss of business.


10. Deposit payment

Prior to starting any work over £600.00 we do request 30% deposit payment. Please note that if the works are cancelled by customer 72 hours prior to starting the deposit is refundable. In case that the works are cancelled in less than 72 hours prior to starting the actual work the deposit payment is non refundable.


11. Entire Agreement

These Terms, along with any additional written service agreements or proposals, constitute the entire agreement between you and us with respect to the floor sanding and polishing services.

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Standard Terms and Conditions. If you have any questions or require clarification on any aspect of these Terms, please contact us before proceeding with our services.

Customer is required to read and understand the term and condition before commencing any works with us.


Floor Sanding & Polishing London –  Privacy Policy

Floor Sanding & Polishing London takes very seriously the privacy of everyone who visits our website or contacts us for any reason. We are working hard on protecting your personal information implementing different security measures to comply with the General Data Protection Regulations.

This Privacy Policy is set to show you in details exactly what information we collect, how we use it, for how long and how you can control the retention of your personal data.


What Information We Collect

The information collected through the communication with us is limited to the absolute minimum needed to perform our service. It may be personal data provided by you or collected automatically:

  • Your name, email, telephone number and postal address which you share when make an inquiry using the contact form, live chat, writing us an email or call us by phone.
  • We may automatically collect some information about your activity on our website such as pages you access, your IP address, location, web browser, language.
  • We do not need any sensitive information about you as your ethnic origin, religion, political views so please, do not share any of this when contacting us.

How We Use Your Information

The information we collect is used only for the purposes we collect it:

  • To give you further details about services we provide in cases when you contact us with such request.
  • To make you a free quotation.
  • To provide you with the requested service.
  • To communicate with you regarding your orders.
  • To improve the quality of our services.
  • To improve our website and make it functional.

What Are Your Rights

Because of the new General Data Protection Regulation, you have some rights regarding your personal information.

  • You can receive information about what kind of personal data we have about you.
  • You can edit it at any time.
  • You have the right to restrict processing of your personal information.
  • You can request deletion of your information.

If you want to make some changes or to request a deletion of your personal information we have about you, contact us at info@floorsandingandpolishing.co.uk or call us on 020 3670 5808. We will address the issue and make everything possible to solve the problem in a short term. Please, be aware that we may need to verify your identity before taking any actions.


Data Disclosure

We will never share or sell your personal data to other organizations.

The personals details you share with us are available to limited persons in our company who are directly responsible for fulfilling your order with us.

The only occasion we may disclose some of your personal information is if this is required by law authorities. This may be to prevent fraud or to protect someone’s right, their safety or property.


Security of Your Personal Data

We know that keeping your personal data secure is very important and we do all the best to safeguard it. We take all needed actions to protect it from accidental loss, unauthorized access, disclosure, alter, misuse. All of our employees work with customer’s information in strict confidentiality and your information can be used only for the purposes to fulfill your request with us.


Data Retention

We retain your personal data for the purposes to operate our business. The retention period depends of the type of information we hold and in what stage is your order. However, you can be sure that we store your personal data only for as long as it’s needed to proceed your booking, for accounting purposes or if the law permits or requires to retain your data for longer. Be aware that it is your right to ask us for deletion of your information at any time, also you may ask us to forget you or to transfer all the data we have about you in structured machine readable format. We would be happy to provide you with all information you need but first of all we may need to verify your identity in order to prevent frauds.


Third Party Links

It is possible our site to contain third-party links and you may be sure that they are carefully selected but you need to know that they are not operated by us and we have no control of their content and we have no connection with their privacy standards. They have their own Privacy Policies and you need to read them and to decide if you want to share some kind of personal data with them or not.



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Find out more information about cookies we use here: https://cookies.insites.com/about-cookies/

If you want to disable cookies or to change your preferences about what kind of cookies you are agreeing to be stored on your device, you can do this through the settings option in your browser. It may require different steps depending on the browser you use. It is possible after disabling cookies, some parts of the website do not work properly. Get additional information at https://cookies.insites.com/disable-cookies/


Contact us

Do you have questions? Please, share your concerns and comments by contacting us through our chat, contact form, email info@floorsandingandpolishing.co.uk or call us at 020 3670 5808

Areas we serve: East London, East Central London, North London, North West London, South East London, South West London, West London, Belgravia, Brompton, Canary Wharf, City of London, Chelsea, Kensington Marble, Dulwich, Finchley, Fulham, Hackney, Hampstead, Holland Park, Kennington, Kensington, Knightsbridge, Nine Elms, Paddington, Sutton, Shoreditch, Swiss Cottage, West End, Westminster Floor Sanding & Polishing London Ltd © Copyright 2024 | T&C and Privacy Policy